Listen: working from home

The COVID-19 pandemic and the resulting lockdown have made working from home an imperative. But negotiating how we communicate in the ‘new work normal’ can be challenging.

The Digital Etiquette study published today found that although more than 8 out of 10 (83%) people are planning to work remotely in the future,  2 out of 5 ( 38%) struggle daily with how to communicate virtually – particularly the younger generation (46%).

The international survey of over 2800 workers commissioned on behalf of workplace productivity experts, Adaptavist revealed a third of us have misinterpreted the tone of a digital communication and a quarter (24%) have had to apologise for or received an apology from someone for communication on a digital channel.

Half of us have seen something they believed to be unacceptable on a work-based messaging channel (e.g. G-Chat, Skype for Business, Microsoft Teams, Slack).

Aston spoke to Professor Cary Cooper, expert in business psychology to discuss the research and also provide an insight into the psychological challenges of the shift to remote working.

Photo by Glenn Carstens Peter on Unsplash