Essex & Suffolk Water steps up support for customers

Johnny JenkinsEssexLeave a Comment

Essex & Suffolk Water is offering extra help and financial support for its customers during the COVID19 crisis.

The water company has launched a dedicated customer help centre section on their website to signpost people to any financial support or advice that they might need during this time.  

From flexible payment plans to payment breaks, the water firm has a number of different financial schemes available to help those who are worried about paying their bills over the coming weeks.

The help section also includes details on the different bill tariffs that are available to customers and provides an easy way for people to sign up to their Priority Services Register, meaning that those customers that might need a little extra support, can ensure they get it.

Corporate Communications Director Louise Hunter, said:

“We know that this is a very challenging and concerning time for many of our customers and we want them to know that we are here for them.

“Anyone who is worried about paying their water bills over the coming weeks should know that we have a fantastic well-trained team who will do all they can to support them and ensure that they get all of the help they need.

“We’re trying to keep our people safe too, and the majority of our customer advisors are now working from home, so it might take us a bit longer to help you by telephone. 

“Do call us if you’re worried or you don’t have access to the internet, but if you can, please look at our website as a first port of call to apply for discounts or to register for priority services register – this new help centre will explain how best to do it.”

While the water firm wants to talk to customers who need extra support, it’s encouraging other customers to consider using its self-serve pages on the website www.eswater.co.uk for all other non-urgent enquiries and actions like home moves and meter readings, so call centre employees can prioritise emergencies and vulnerable customers.

In line with Government advice, Essex & Suffolk Water is also taking steps to protect its employees working out in the field, including limiting home visits and making it easy for customers to postpone appointments.

For more information, customers can visit Essex & Suffolk Water’s Coronavirus help centre at www.eswater.co.uk/covid19.

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