Mobile phone users in Basildon, Thurrock and all across the UK reported problems with their o2 network connectivity on Bank Holiday Monday (25th May)
Some users could not receive any phone calls, while others just had trouble connecting to the internet via 3G and 4G.
Disgruntled customers (some of which reported more than 4 hours of service outage) were heading to Twitter to voice their concerns to the telecommunications giant.
O2 told some customers to try switching their phones on and off, which didn’t seem to work for the majority.
Looks like @O2 signal has taken the Bank Holiday off. Any danger of me being able to make any calls this evening? Please thanks.
— Caroline Perch (@Miss_CEP) May 25, 2015
@O2 I keep getting no service in the Basildon – Stanford-Le-Hope area in Essex ,is there a reason for this ? I’ve turned my phone on and lff
— Emma Tinworth (@emmaltinworth) May 25, 2015
O2 are reporting on Twitter that their engineers are working on the issue, which is an isolated issue.
We’re aware of isolated instances where some customers have intermittent access to our service. We’re investigating and will update ASAP
— O2 in the UK (@O2) May 25, 2015
Are you having problems with network connectivity on O2? Please tweet us @Gateway978
For the latest updates, and to see if you’re affected, please check below.